Booking Terms
Private and corporate experiences
These terms apply to separately purchased private and corporate experiences. Your booking confirmation sets out the date, scope, total price, inclusions, and any supplier-specific terms. Review and accept your written booking terms before making payment.
Payment schedule
A 50% deposit is due to book. The remaining 50% is due 14 days before the experience. For bookings made within 14 days, 100% is due at booking. Separate payment links do not authorize automatic charges for the balance.
Cancellations and refunds
Cancellation charges are percentages of the full booking price, not the deposit or individual payment.
| When you cancel | Cancellation charge |
|---|---|
| Within 24 hours of booking, when the experience is more than 30 days away | 0% (full refund) |
| After 24 hours, with more than 30 days remaining | 10% |
| 15–30 days before the experience | 50% |
| Within 14 days, including no-shows | 100% |
Payments already made count toward the cancellation charge. Amounts paid above that charge are refunded. Any unpaid amount is collected separately and is not charged automatically through a payment link. Send cancellation requests in writing to info@payneempire.com.
Rescheduling and supplier terms
Rescheduling depends on availability and supplier charges disclosed in advance. Any stricter venue, transportation, or other supplier cancellation terms must be disclosed and agreed in writing before booking.
If Payne Empire cancels
You may choose a full refund or an alternative date. These terms do not limit cancellation or refund rights required by applicable law.
Annual memberships
The experience cancellation schedule above does not apply to annual membership fees. Membership start dates, benefits, payment, cancellation, and refund terms are confirmed in a separate written membership agreement before payment. Separately purchased experiences follow their own confirmed booking terms.
First-experience membership guarantee
Individual and Family members may attend their first included Payne Empire membership experience and decide whether membership is right for them. To use this guarantee, email info@payneempire.com within 48 hours after that experience ends. Include the enrolled member’s name and request cancellation under the first-experience guarantee. No explanation is required.
Payne Empire will refund all membership fees paid, with no deduction for the first included experience, and cancel any unpaid membership balance. Membership ends upon your timely request, and access to remaining membership benefits ends with it. Refunds go to the original payment method; your payment provider determines when funds appear.
The guarantee applies to the entire enrolled household for a Family membership. It covers membership fees only. Separately purchased experiences, additional guests, travel, accommodation, and other separate purchases retain their own booking terms.
This guarantee takes priority over conflicting membership cancellation or refund provisions. The cancellation schedule for separately purchased private and corporate experiences does not apply to membership fees. Other rights required by applicable law remain unchanged.
